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Delivery Information

  1. We source products from all over the world to bring you epic offers and the lowest prices. This means sometimes you have to wait a little longer to get your order but it's always worth it!

    1. Order Processing Time.

    All our orders are processed and shipped out within 2-5 business days. 

    After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.

    Please allow 1 to 2 days for the tracking information to update. In rare events or during peak times periods, it may take up to 10 days for the tracking details to be reflected.

    2. Shipping Address Changes.

    If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

    3. Shipping Methods, Costs, and Delivery Times.

    Shipping costs are calculated during checkout based on the weight, and dimensions of the items in the order.

    We provide two shipping options:

    The following table represents the shipping methods and delivery times


    Standard (Free)

    Express (Flat Price)


    2-3 Weeks

    1-2 Weeks


    Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.

    4. Shipping Restrictions.

    Sadly, we are unable to ship your order to a PO BOX address

    5. Packages Damaged, Lost, or Missing While in Transit.

    If you suspect your parcel is lost or missing while in Transit, please contact us by email. We can get the shipping company to investigate the issue.

    If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

    If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

    6. Custom & Clearance charges.


    Some of our products are shipped from overseas warehouses. In certain cases, where the order value exceeds $1000 NZD, the customer has to pay Duty charges.

    Please refer to the New Zealand Customs Services website for more information.