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Frequently Asked Questions

At Backwoods Outdoor Gear, we prioritize your convenience. To this end, we provide a broad range of secure payment options to suit your preferences. We proudly accept all major Credit and Debit cards including Mastercard, Visa, and American Express, alongside modern digital payment solutions such as Apple Pay, Google Pay, and Binance Pay. Furthermore, we're pleased to accommodate After Pay services and various Cryptocurrencies. Choose the payment method that best suits your needs as you gear up for your next outdoor adventure.
Should you need to cancel an order, we ask that you notify us as swiftly as possible. You may reach out to us either by sending an Email to our administration team or by using the form available on our Contact-us. Please note that we require notification within 24 hours of order placement. Regrettably, we are unable to accommodate cancellation requests once an order has been dispatched for delivery.

If you wish to initiate a return due to receiving a damaged or incorrect product, we've established a straightforward process to accommodate your needs. To begin, please log into your account on our website. Once you've successfully logged in, you can access and fill out the Return Merchandise Authorization (RMA) form to request the return of your item. Should you require any additional assistance, please don't hesitate to contact our customer support team

Indeed, we will provide you with a tracking number via email once your order has been dispatched. This allows you to monitor the progress of your delivery. If, however, you do not receive this tracking information within five business days of your purchase, please reach out to us via our Contact Us page. Our team will promptly assist you in resolving the issue.

Should you discover that incorrect information has been provided for your order, we urge you to reach out to us immediately. Please utilize our Contact Us page to notify us of the issue. We will endeavor to amend the details accordingly. However, please be aware that once an order has been dispatched for delivery, we may not be able to make any alterations.