Naturehike Cloud Trek Bikepacking Tent

What defines "waterproof" in a tent, and what does the "mm" rating mean? 

For a Naturehike tent, "waterproof" means that all external fabric has been coated with exceptional polyurethane coatings, and the seams are watertight right out of the bag. The "mm" refers to millimeters and is paired with a number to represent a standardized measurement of a coating's waterproofness. For instance, a 1500mm coating will withstand a 1500mm (5') column of water for more than one minute before a single drop might appear through the fabric. This level of protection is strong enough to prevent rain from leaking into a tent during a hurricane-force storm.

What do the letters D and T after the fabrics mean? 

"D" stands for Denier, a numbering system for fibers, filaments, and yarns. In this system, lower numbers are lighter/finer, and higher numbers are heavier/coarser. "T" stands for Thread Count, specifically the number of warp and fill threads in a square inch. Lower numbers represent a loosely woven fabric, and higher numbers represent a tightly woven fabric. These two numbers together help indicate the strength and feel of a piece of fabric.

What's the best way to clean my tent? 

Cleaning your tent is not necessary unless it has an offensive odor or becomes heavily soiled. If heavily soiled, the pressure from a regular garden hose will remove most loose dirt. For more severe cleaning, set up your tent and hand wash it with warm water, a sponge, and mild, non-detergent soap. Do not use dishwashing liquid, detergent, bleach, pre-soaking solutions, or spot removers. Rinse well. Dry your tent by pitching it or line-drying it. Never dry clean, machine wash or machine dry your tent. Any of these methods can remove all the waterproof coatings from the tent.

How do I prevent mildew? 

One of the easiest ways to damage your tent is by not drying it as quickly as possible after it gets wet. Storing a wet tent for as little as 24 hours in warm weather is likely to start the process of mildew formation. Mildew can permanently damage the waterproof coatings by causing them to separate from the fabric, but mild to severe staining is more common. Mildew stains are permanent. They cannot be removed without potential harm to the fabric coatings and are not covered by warranty. Even when your tent appears to be dry after use, it is always best to ensure it is completely dry before storing. Hang it outside or pile it loosely in your house for a few days, turning it inside and out to ensure it has dried everywhere. Never machine dry your tent as the heat can melt the fabric.

We source products from all over the world to bring you epic offers and the lowest prices. This means sometimes you have to wait a little longer to get your order but it's always worth it!

We’re a New Zealand-owned company, and to bring you the best value, we work directly with trusted suppliers across Asia, North America, and other regions.
This means some items are shipped directly from our international partners.

Orders are typically processed within 24–72 hours, though during busy periods, dispatch may take up to 5 business days.
Once shipped, you’ll receive a tracking number via email.

Estimated delivery timeframe: 1 to 2 weeks, depending on your location and the item’s origin.

For products stocked locally in New Zealand

Orders are typically processed within 1 to 3 business days. During peak periods or public holidays, processing times may be slightly extended. Once dispatched, delivery generally takes 4 to 7 working days, depending on your location. A flat shipping fee of $9.99 applies to all orders under $99, while orders over $99 qualify for free shipping. Tracking information will be provided via email once your order has been shipped.

For further information on delivery procedures, timeframes, and policies, please refer to our Delivery Policy page.